The ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer is designed to prepare professionals with the skills, knowledge, and techniques needed to effectively train others in managing and resolving workplace conflicts. In today’s fast-paced organizational environments, conflicts are inevitable. However, having well-trained trainers who can educate others in conflict resolution strategies ensures that organizations remain productive, harmonious, and aligned with professional standards.
This course provides participants with a solid foundation in conflict dynamics, mediation, negotiation, communication, and training delivery methodologies, making it an essential qualification for individuals looking to become certified conflict resolution trainers. The program blends theory with practical role-play exercises, enabling learners to apply skills in real-world situations.
By the end of this program, graduates will be equipped to develop, deliver, and evaluate conflict resolution training programs that are effective, ethical, and legally compliant. This award is internationally recognized, empowering learners to train others across diverse industries such as healthcare, corporate environments, education, and public services.
Course Overview
Qualification Title: ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer
Regulated by: ICTQual International Accreditation
DURATION:5 days
Level: Level 4
Mandatory Units
- Introduction to Conflict Resolution Training
- Fundamentals of Conflict Dynamics
- Communication Skills for Conflict Resolution
- Mediation and Negotiation Techniques
- Training Design and Delivery
- Assessing Learning and Providing Feedback
- Ethical and Legal Considerations in Conflict Resolution Training
- Practical Application and Role-Playing Exercises
- Developing Training Resources and Materials
- Continuous Professional Development and Growth
Learning Outcomes
- Introduction to Conflict Resolution Training
- Understand the purpose and scope of conflict resolution training.
- Identify the role of trainers in non-clinical environments.
- Fundamentals of Conflict Dynamics
- Analyze the root causes and stages of conflict.
- Apply theories of conflict to workplace settings.
- Communication Skills for Conflict Resolution
- Demonstrate effective listening and questioning techniques.
- Use assertive and empathetic communication to de-escalate situations.
- Mediation and Negotiation Techniques
- Apply structured mediation processes.
- Facilitate win-win outcomes through negotiation strategies.
- Training Design and Delivery
- Create training sessions tailored to learner needs.
- Deliver interactive and impactful training using adult learning principles.
- Assessing Learning and Providing Feedback
- Evaluate trainee performance using fair assessment tools.
- Provide constructive feedback to improve learner outcomes.
- Ethical and Legal Considerations in Conflict Resolution Training
- Understand the legal framework governing conflict resolution.
- Apply ethical principles in delivering training programs.
- Practical Application and Role-Playing Exercises
- Implement role-play techniques to simulate conflict scenarios.
- Demonstrate conflict resolution methods in practice.
- Developing Training Resources and Materials
- Design training manuals, presentations, and case studies.
- Utilize technology and multimedia to enhance learning.
- Continuous Professional Development and Growth
- Reflect on personal trainer performance for improvement.
- Develop strategies for ongoing learning and professional growth.
Entry Requirements
- Minimum age: 18 years.
- A Level 3 qualification or equivalent experience in a relevant field is recommended.
- Proficiency in English (reading, writing, and communication).
- Suitable for professionals from non-clinical sectors.
Course Benefits
- Gain an internationally recognized qualification in conflict resolution training.
- Develop advanced training, mediation, and communication skills.
- Enhance employability across corporate, education, and public service sectors.
- Build confidence in handling and teaching sensitive conflict scenarios.
- Access continuous professional development opportunities.
Why Choose This Course?
This course is ideal for individuals who aspire to become certified conflict resolution trainers and make a significant impact in organizations by reducing disputes and fostering harmony. It combines practical training methods with ethical and legal knowledge, making it one of the most comprehensive conflict resolution trainer programs available.
Who Can Enroll in This Course?
- Training and HR professionals.
- Managers and supervisors.
- Educators and public service workers.
- Professionals seeking to specialize in conflict resolution.
- Individuals aspiring to become certified trainers in conflict resolution.
Future Progression
After completing this qualification, learners can progress to:
- ICTQual Level 5 Diploma in Training and Development.
- Advanced diplomas in conflict management, mediation, or leadership.
- Trainer positions in corporate, academic, and public sectors.
- Consulting roles in conflict management and organizational development.
